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Service Level Agreement For Hardware And Software Support

Posted on 07 Oct 2021
By rb_admin

Application updates that contain updates and security improvements are also applied shortly after they are released by the manufacturer. Patched applications and software are listed on the patching site. Preventive maintenance procedures can be applied on computers supported by the standard desktop help desk. Customers are informed in advance of any single or regular maintenance. Maintenance can be performed in person or using remote management tools. IT support is provided without direct recharging for services. A small portion of office support services is funded by the information user (UI) assessment charged to each department. . . .